SHIPPING INFORMATION

Your order ships within 3–7 business days — then travels to you in 14–30 business days.

What happens after you order

We dispatch every order from our fulfillment center within 3 to 7 business days of receipt. This includes order verification, quality checks, and secure packaging.

When your package is on the way

Once dispatched, your package moves through the carrier’s network to your address. Standard transit takes 14 to 30 business days. This timeline reflects delivery under normal conditions — it does not include delays caused by public holidays, local customs processes, severe weather, or carrier network capacity.

What we cover — and what’s your responsibility

We are responsible for your package during standard shipping — specifically if it is lost, damaged, or significantly delayed. This applies only to orders shipped using NOVEVIO’s standard methods and carriers.

If you select an alternative shipping method outside NOVEVIO’s standard options, you assume full responsibility for transit, including risk of loss, damage, or delay.

If something goes wrong

Should your package be lost, damaged, or significantly delayed while under NOVEVIO’s standard shipping responsibility, contact us at cs@novevio.com. We respond to shipping inquiries related to order status or destination-specific logistics.

Questions? We’re here

We handle everything until your package is delivered — unless you choose a non-standard shipping method. Then, responsibility shifts to you.