SHIPPING INFORMATION

Shipping & Delivery Policy

At Novevio, we are committed to providing reliable shipping solutions to customers worldwide. We strive to ensure that your orders are processed and delivered with care and efficiency.

Order Fulfillment

Your delivery timeframe consists of two stages:

  • Processing Time: Upon receiving your order, we conduct verification, quality inspections, and secure packaging. Orders are typically prepared and dispatched from our fulfillment center within 3 to 7 business days.

  • Shipping Time: This is the time required for your package to travel from our facility to your delivery address. Delivery generally takes 14 to 30 business days.

Shipping Fees

We offer straightforward shipping rates to provide transparency:

  • Free Shipping: Enjoy complimentary standard shipping on all orders of £12.99 or more.

  • Standard Shipping: For orders totaling less than £12.99, a flat shipping fee of £2.99 applies.

Important Delivery Considerations

While we work closely with our logistics partners to ensure timely arrivals, delivery estimates may be influenced by public holidays, local customs processes, severe weather, or carrier network capacity. We appreciate your patience, and please be assured that we make every effort to ensure your package arrives within 30 days.

Our Commitment to You

We take full responsibility for your package while it is in transit. Should your order be lost, damaged, or significantly delayed during the shipping process, please contact us immediately so we can resolve the issue.

Note: This responsibility applies to standard shipping methods provided by our chosen carriers. If you choose an alternative shipping method outside of our standard options, responsibility for the transit process lies with the buyer.

If you have any questions regarding your order status or shipping to your specific location, please reach out to our support team at cs@novevio.com.